Shipping policy

 

Processing of orders and delivery

Time of delivery
We try to process your order as quickly as possible, but expect a processing time up to 7 working days and in addition the time used for shipment.

Delivery method
The delivery date shown on the order confirmation is approximate. Once your order is shipped, you will receive an email with the exact delivery date.

Your order is shipped by New Zealand Couriers, the day your order is processed. Packages which cannot be delivered by the postman can be collected at the nearest post office within the following 1-7 days.

Note that with New Zealand Couriers we need a physical address and your parcel can not deliver to a PO Box.

Covid update: With New Zealand at Orange in the 'traffic light' protection framework, New Zealand Couriers is taking actions to increase safety for their team and other kiwis. While keeping everyone safe, those protocols slow their sortation, distribution and delivery processes. Delays may occur and delivery can take up to 7-10 days. We thank you in advance for your patience.