Shipping policy

Processing of orders and delivery

Time of delivery
We try to process your order as quickly as possible, but expect a processing time up to 7 working days and in addition the time used for shipment.

Delivery method
The delivery date shown on the order confirmation is approximate. Once your order is shipped, you will receive an email with the exact delivery date.

Your order is shipped by New Zealand Couriers, the day your order is processed. Packages which cannot be delivered by the postman can be collected at the nearest post office within the following 1-7 days.

If you do not collect the package at the post office within the 1-7 days, we regard it as if you take advantage of your right to withdraw. The costs for returning the package will be charged/deducted towards you.