Shipping policy

Delivery for the Holiday Season
Holiday time is around the corner so place your orders now!

ALL ORDERS PLACED AFTER 12 DECEMBER 2021 WILL NOT BE GUARANTEED FOR CHRISTMAS DELIVERY.

Please note that the above date is indicative only and are the recommended last shipment days from NZ Couriers.  Factors beyond our control may delay your orders.

Orders/Exchanges during the Holiday Season
All orders submitted on or after 10 November 2021 will be eligible for return/exchange until 31 January 2022.

All orders placed after 24 December 2021 will not be shipped until 10 January 2022. This includes orders sent back for exchange.

We thank you for your support and wish you a Happy Holiday season.

All the best from team glerups.

 

Processing of orders and delivery

Time of delivery
We try to process your order as quickly as possible, but expect a processing time up to 7 working days and in addition the time used for shipment.

Delivery method
The delivery date shown on the order confirmation is approximate. Once your order is shipped, you will receive an email with the exact delivery date.

Your order is shipped by New Zealand Couriers, the day your order is processed. Packages which cannot be delivered by the postman can be collected at the nearest post office within the following 1-7 days.

If you do not collect the package at the post office within the 1-7 days, we regard it as if you take advantage of your right to withdraw. The costs for returning the package will be charged/deducted towards you.