Shipping Information

New Zealand

Time of delivery

We try to process your order as quickly as possible, but expect a processing time up to 7 working days and in addition the time used for shipment.

Delivery method

Orders are dispatched from our warehouse in Christchurch, New Zealand. Your order is shipped by New Zealand Couriers, the day your order is processed. Once your order is shipped, you will receive an email with an estimated delivery date. Packages which cannot be delivered by the postman can be collected at the nearest post office within the following 1 - 7 days.

Note that with New Zealand Couriers we need a physical address and your parcel can not deliver to a PO Box.

Covid update: With New Zealand at Orange in the 'traffic light' protection framework, New Zealand Couriers is taking actions to increase safety for their team and other kiwis. While keeping everyone safe, those protocols slow their sortation, distribution and delivery processes. Delays may occur and delivery can take up to 7-10 working days. We thank you in advance for your patience. 

 

Australia

Processing of orders and delivery

We currently ship to Australia with a flat rate of $25. 

Time of delivery

We process your order as quickly as possible, but expect a processing time up to 7 working days and in addition the time used for shipment.

Delivery method

Your order is shipped by New Zealand Couriers International, the day your order is processed. Once your order is shipped, you will receive an email with the delivery date. It can take from 10 to 14 working days for your parcel to arrive. Note that the parcel can be checked and held by customs which can add some delays in delivery.

Please refer to New Zealand Couriers International website for more details on delivery times. Please note that delays may occur and delivery can take up to 15-20 working days. We thank you in advance for your patience.