Refund policy

TO MAKE YOUR EXCHANGE/RETURN AS SIMPLE AS POSSIBLE, WE WOULD LIKE TO DRAW YOUR ATTENTION TO THE FOLLOWING:

  • At glerups we offer you a 30-day exchange/return guarantee.
  • Items must be returned unworn and undamaged in their original packaging and with the enclosed return form.
  • Customers can expect processing time of up to 7 working days from receipt of returned packages.
  • Please send your return to: Glerups New Zealand Ltd. 123 Victoria Street, Level 2 Christchurch Central 8013 Christchurch New Zealand

 

REFUND OF MONEY

The purchase price will be refunded to the payment card used at the time of purchase within a few business days and no later than 30 days after glerups has received and approved the returned item. You will receive a credit note by email as soon as the money has been refunded.

 

GENERAL

You are always welcome to contact us by phone on:

021 453 784 or at glerupsnz@glerups.co.nz

We are open Monday - Friday: 8.30am - 5pm.